Privacy Policy

Last updated: January 2024

Introduction

isle-fable ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website isle-fable.com and use our studio equipment rental services.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information (email address, postal address)
• Rental enquiry details and project information
• Payment and billing information
• Communication records between you and our team
• Identification documents required for equipment rental agreements

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns:

• IP address and browser type
• Pages viewed and time spent on our website
• Referring website addresses
• Device identifiers and operating system

How We Use Your Information

We use the information we collect to:

• Process and manage your equipment rental requests
• Communicate with you about your bookings and our services
• Send administrative information, including confirmations and receipts
• Respond to your enquiries and provide customer support
• Improve our website and services
• Comply with legal obligations and protect our rights

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in operating our business (payment processors, delivery services)
• Professional advisers (lawyers, accountants) when necessary
• Law enforcement or regulatory authorities when required by law

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Rental records are typically retained for seven years for tax and legal purposes.

Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Object to or restrict processing of your information
• Request transfer of your information to another organisation
• Withdraw consent where processing is based on consent

Cookies

Our website uses cookies to enhance your browsing experience. Please refer to our Cookies Policy for detailed information about how we use cookies.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Address: Unit 7, Riverbank Studios, 42 Bermondsey Wall East, London SE16 4NW